LivTech's mobile and web applications elevate Vapiano's iconic dining experience

Challenge

Challenge

Vapiano, a leading restaurant chain, sought to innovate its dining experience by embracing digitalization. The primary objective was to reduce customer queuing time and enhance overall customer satisfaction.

Solution

LivTech Group delivered two effective solutions, now implemented in several Vapiano restaurants:

  1. Self-Service Kiosks: Our self-service kiosks provide a streamlined ordering process, enabling guests to place their orders conveniently.

  2. Web and Mobile Applications: We designed user-friendly web and mobile apps, allowing customers to order food from their tables by scanning QR codes. These apps also support secure payment methods like credit card, Apple Pay, and Google Pay.

Key Features of the Web and Mobile Apps:

  1. Queue-Free Ordering: Customers can effortlessly order from their tables, eliminating the need for queuing.

  2. Convenient Payments: Securely pay using credit cards or digital payment options with a few simple clicks.

  3. Table Delivery: The restaurant staff delivers the ordered food directly to the customers' tables.

  4. Personalized Experience: Users can create profiles, store credit card details securely, and access personalized offers.

  5. Order History: Reorder previous favorites for added convenience.

  6. Analytics Insights: Both the kiosk and app offer comprehensive analytics, providing valuable customer insights to the restaurant.

With the successful implementation of these digital solutions, Vapiano's patrons now enjoy a superior dining experience marked by convenience and speed.

The Vapiano restaurant chain is a specialist in authentic Italian cuisine, with an outstanding quality of food and atmosphere.

Client

Vapiano restaurant franchise

Industry

Quick-service restaurant chains

LivTech Systems

QR, Web, and Mobile Apps