Vapiano innovates its digital restaurant experience with LivTech's self-ordering iServe kiosks and QR, web, and mobile apps for table ordering.
Impact
Significantly increased average order size
100% order accuracy - get every order right
Next-gen customer experience
Significantly improved staff productivity and satisfaction
Vapiano's digital restaurant experience has transformed with LivTech's self-ordering iServe Kiosks and innovative QR, web, and mobile apps. Customers enjoy seamless, personalized ordering, customizable menus, and secure payments.
Smart order recommendations increase average order sizes and reduced waiting times boost revenue, while the next-gen customer experience meets younger generation expectations of modern dining scenes.
Staff members productivity also improves as their focus can shift from manual tasks to exceptional service.
Customer Experience
Customers at Vapiano now enjoy a transformed digital restaurant experience. With the self-ordering iServe Kiosks, they can seamlessly place orders using a user-friendly and intuitive interface. They browse the menu, customize their orders, and securely complete payments.
The addition of table ordering through QR, web, and mobile apps allows customers to order and pay directly from their smartphones, providing a convenient and contactless option. These digital solutions empower customers to order at their own pace, ensuring a personalized and hassle-free dining experience.
System Features
iServe Kiosks (Superior Hardware, Software and UX by LivTech). QR, Web, and
Mobile Apps for Table Ordering. Customizable, Modular Menu System and Branding.
POS, Card and Payment Processing System Integration. Real-Time System Status
Monitoring and Customer Data Analytics. Less than 0.5 m2 Footprint per iServe Kiosk.
Wall-Mounted and Free-Standing Setup Options. Smart Status Lights & Easy Maintenance.
The Home of Handmade Fresh Pasta. Popular hang-out - specialising in fresh pasta, pizza, and salads in a beautiful, laid back restaurant.
Client
Vapiano restaurant franchise
Industry
Quick-service restaurant chains
LivTech Systems
iServe Kiosks, QR, Web, and Mobile Apps